Managing Your Subscription
Upgrade, downgrade, or cancel your plan, and update your payment method.
Upgrading your plan
If you need more submissions or want to move to a higher plan:
- 1
Go to your Account page
Click "Account" in the sidebar navigation.
- 2
Find the Subscription & Usage card
You'll see your current plan, the submission progress bar, and your next billing date.
- 3
Pick the right button for your account state
If you're on a trial or have no paid plan yet, you'll see two buttons: "Upgrade to Growth" (recommended for most teams) and "Start with Starter", and you'll go to a secure checkout page. If you're already on a paid plan, the "Upgrade Plan" button instead opens your secure billing portal, where you can move up to the higher tier.
Note
When you upgrade from one paid plan to another, the change takes effect immediately, and the amount you owe for the rest of the current billing period is usually adjusted for the difference. Starting fresh from a trial covers a full period from the upgrade date.
Updating your payment method
To update your credit card or payment method:
- 1
Go to your Account page
Click "Account" in the sidebar navigation.
- 2
Click "Manage Billing"
This opens the secure billing portal where you can update your payment details.
- 3
Update your card
Follow the prompts to add or change your payment method.
Canceling your subscription
You can cancel your subscription at any time:
- 1
Go to your Account page
Click "Account" in the sidebar navigation.
- 2
Click "Manage Billing"
This opens the secure billing portal.
- 3
Cancel your plan
Click "Cancel plan" and confirm. Your plan will remain active until the end of your current billing period.
Note
After cancellation, your account stays active until the end of the billing period you’ve already paid for. Your data is preserved and your Google Sheet remains accessible. You can resubscribe at any time to resume capturing submissions.