Retrying Failed Submissions
What to do when a submission fails to sync to Google Sheets.
Why submissions fail
Occasionally, a submission might fail to sync to your Google Sheet. Common reasons include:
- A temporary Google API outage or rate limit
- Your Google account permissions were revoked or expired
- The Google Sheet was deleted or moved
- A network interruption during the sync
Don’t worry — your data is never lost. Failed submissions are safely stored and can be retried.
Automatic retries
Lead to Sheet automatically retries failed submissions up to 5 times with increasing wait times between each attempt:
- 1st retry — after 1 minute
- 2nd retry — after 5 minutes
- 3rd retry — after 25 minutes
- 4th retry — after about 2 hours
- 5th retry — after about 10 hours
Most temporary issues resolve themselves within the first couple of retries.
Manual retry
If a submission has failed and you want to retry it immediately:
- 1
Go to Forms & Leads
Navigate to the Forms & Leads page from the sidebar.
- 2
Find the failed submission
Look for submissions with a "Failed" sync status in the leads table.
- 3
Click the retry button
Click the retry button next to the failed submission. Lead to Sheet will attempt to sync it to your Google Sheet immediately.
Important
If a submission keeps failing after multiple retries, the issue is likely with your Google Sheets connection. Check our troubleshooting guide for Google Sheets connection issues.