Submissions Not Syncing

Check your sync status

First, check whether submissions are being captured at all:

1. 1

   Go to Forms & Leads

   Check if new submissions are appearing in the leads table.

2. 2

   Check the sync status column

   Look at the status for each submission: Pending, Synced, or Failed.

3. 3

   Check the sync success rate on your Dashboard

   If it’s below 100%, some submissions are failing to sync.

Submissions are captured but not syncing

If submissions show up in your Forms & Leads page but aren’t appearing in your Google Sheet, the issue is with the Google Sheets sync. Common causes:

• Google Drive permissions have expired — you may need to reconnect your Google account
• The Google Sheet was deleted — check your Google Drive for the sheet
• A temporary Google API issue — these usually resolve on their own with automatic retries
• Your Google account storage is full — free up space in Google Drive

For failed submissions, try clicking the retry button next to each one. If retries keep failing, the issue is likely with your Google account connection.

Submissions are not being captured at all

If no submissions are appearing in your Forms & Leads page, the issue is with the snippet or your account status:

• Check that the snippet is installed correctly (see the Snippet Not Detected guide)
• Check that your trial hasn’t expired or your subscription is active
• Check that you haven’t hit your monthly submission limit
• Make sure the form isn’t set to "Ignored" in your Tracked Forms list

When to contact support

Contact us at support@leadtosheet.com if:

• Submissions are consistently failing to sync even after retrying
• You see error messages on your dashboard that you don’t understand
• The issue has persisted for more than 24 hours