A Destination Delivery Keeps Failing
Leads reach your sheet but aren't arriving in a connected tool? Here's how to find and fix the cause.
Find out why
Open Sync history on the Destinations page and look at the failing delivery. The status tells you what happened:
- Needs mapping — the lead was missing something the destination needs, usually an email address. Make sure your form collects an email, or open the route and set up field mapping so the right field is used.
- Suppressed — a safety rule held the lead back, for example a duplicate. This is often expected.
- Failed — the destination refused the lead. If it's a tool you signed into (like a CRM), the sign-in may have expired.
Reconnect and re-send
- 1
Reconnect if needed
If a destination shows it needs attention, open the route and click Reauthenticate to sign in to that tool again.
- 2
Fix the cause
Add the missing field, fix the mapping, or reconnect, depending on the reason shown.
- 3
Re-send the leads
Use Replay on a single delivery, or Replay last 30 days to re-send the leads that didn't get through.
- 4
Confirm
Use Send test lead on the route to check it's working now.