Troubleshooting
Solutions for common issues with installation, form detection, syncing, and Google Sheets.
Snippet Not Detected
What to do when the installation check can’t find your snippet.
Forms Not Appearing
Troubleshoot why your forms aren’t showing up in LeadToSheet.
Submissions Not Syncing
Fix issues when your submissions aren’t making it to Google Sheets.
Google Sheets Connection Issues
Fix problems with your Google Drive connection and sheet access.
Leads Marked as Spam
Why some submissions are flagged as spam, and how to restore a real lead that was flagged by mistake.
Hosted Form Isn't Receiving Submissions
A form you built in LeadToSheet isn't capturing leads? Work through these quick checks.
A Destination Delivery Keeps Failing
Leads reach your sheet but aren't arriving in a connected tool? Here's how to find and fix the cause.
My Meta or LinkedIn Lead Connection Stopped
New leads from your Facebook, Instagram, or LinkedIn ad forms aren't arriving? The connection usually just needs reconnecting.
Need more help with troubleshooting?
Contact our support team